It's the same everywhere Deb. Large corporations are into the concept of "cutting costs" which means that they bring in the lowest paid people possible. The question that I always pose to companies that I work for is, "Has cutting costs ever made you money?" The answer is invariably, no. So, if they were to hire people who could do the job correctly, their sales would necessarily go up, they could make more money and continue to hire people who know what they're doing. Until this country throws out everything that the Harvard School of Business is teaching, we are stuck with poor service and dolts for tech. reps.

Well, if it makes you feel better, it isn't just you. I, as I type this, am watching my Sanyo 4900 sit on the shelf because I have long since given up getting it to work with the PCSVision service and to be blunt...if I can't get data out of it I'm sure NOT going to pay the premium for PCSVision service.

Sad, it was very promising for like...a second.

Breathe mother...go to your happy place and be zenful... ...I dunno take a buble bath and light some candles eat some Ben and Jerry's that'll make all the phone problems go away. Just Breathe

Thanks kiddo. I'll do that now.

Nextel isn't much better

I don't know. Just activated my Vision phone yesterday. SPRINT already messed up with my User Name (they misspelled it). Now I have to wait up to 48 hours to let them reactivate my Vision Account. Still don't understand how to find my PCS Vision Password. I still have 13 days of trial period. Hope SPRINT will fix that problem soon? Quality is amazing - can not complain on it.

I returned my A500 within a week of getting it. The battery kept shutting off at odd times; the reception was poor, and I also couldn't get a user name. Customer service was useless. I was close to switching to voicestream and getting a t68i but i had them reactivate my old phone and it now gets 20 times better reception and battery life than the A500.

OK I have done the wait for an hour customer service, talked to the "So called tech support full of "BS" person. Here is my take on the Sprint and SPH-A500. Sprint introduced the phone to meet a deadline. They did not and do not care about their customers. They know that we love the technology and would rush out and get these new phones. As a matter of fact, I am still hoping that they work out the bugs and meet our expectations. But, they should know this, we put up with their crap only because we love the technology and the minute their competition comes up with a similar phone I am outta here. As it stands right now my I currently get better service out of my Nokia 6160, and that is a crying shame. I will remember the lousy customer service and the lies they tell. Sprint PCS should not expect that we will ever be loyal customers after the way they treat their customers.

Have had my A500 for three days now. BEAUTIFUL phone, wonderful features, but geez.... will I ever be able to download the content that I *purchased*?!?!?

I don't have password problems, I just get the standard "sorry our stuff is screwed up, please try again" message in the browser... sigh.

I'm not buying a nickel's worth of more content until I can download what I already purchased.

Phone's great, but only other gripe is, hello? 12 character limit for a full name? How antiquated is that?

Guess that's the price us early adopters get to pay.

yes i had the same problems it finaly took a person who was ready to take of it. She reset my viion password on my phone and it works fine now. But they said they could give us the password because the do not know it either. Only the phone and the network know it

To Grant, there is a way to see your password, call the web specialist and access your NAI information, ##3282 and enter there service code from there you'll see your username and password and other stuff like ip address's, just tell them that you want to use that password to get access to your web account..Just make sure you write the down the password correctly (big caps, small caps, if get the pitcher?)

To Grant, Again, go to www.wirelessadvisor.com and click on the discussion forums, then click on the navigation select the All other makes of wireless phones and scroll down to Monday September 23,2002 look for Samsung A500 vs. Sanyo SCP-4900 click on that, now scroll down to Friday September 13,2002 look for a comment from
BL-greenhorn and read his nice article it's about the problem he had and password issues Glad to know that it's not the A500 having these problems it's Sprint pcs vision it self

I have experienced most of the problems mentioned above. Mostly involving the setting up of passwords and my user name, which was mysteriously changed to my serial number. I even had everything working properly on my phone for awhile. I downloaded games, ringers etc. with no problem. My email worked fine on the phone. It was a different story on the sprintpcs.com website, which didn’t recognize my email password. I changed it on their website and was then able to check my email from my PC. Unfortunately, doing so has prevented me from using any PCS Vision features on my phone. My user name has changed and no one has been able to correct the problem. I was just told that they are resetting my account, so now I have to wait a couple of hours to see if this will fix the problem.

The A500 is an impressive looking phone. But, it is obvious that the Sprint PCS Vision service is NOT ready for primetime. This is beta-test quality at a premium price. However, don't give up on the customer service. Persistence paid off when I first got my phone. With any luck it will pay off this time too. If you end up with a tech support person who actually knows what they are talking about, don't let them transfer you. Instead get their name, in case you get disconnected, and ask them to put you on hold while they get the answer for you.

In my experience, 2 out of 3 tech support personnel are friendly and courteous. But, only 1 out of every 5 actually understands their product. Frustrating doesn’t begin to cover it.

Did I mention that the A500 looks great?

Well it's September 30, wondering how McDeb is doing with the A500? Are you having any luck? Are you surfing the web with it?? Keep us posted on your happenings!!! Thanks Tom..

I've never had a problem getting on the web with the phone, Tom. Just can't create the vision password on the Sprint PCS website. Sadly, I'm still having that problem.

http://www.a500hacking.com/
you can send images and ringers to your phone via a URL embedded in the sms. It is very easy. Once the sms is received, select Extract in the menu option of the message, Extract URL and go. The browser will launch and you will go straight to the file. you have to be able to get on the web on your phone to retrieve the file.. Also, you can upload your own images and send to your phone. I would do it quick before sprint shuts the site out of their gateway.

i bought the a500 great phone i had that prob 1 time with the password but its fine now but i seem 2 not be able 2 get te picture passwords working. so then i`m back on phones with sprint and yea they are the worst but care at all dont know ungotts!!! but the worst customer care has 2 go hands down 2 nextel i went and bought that new @350 dollar piece of sh@t phone it`s the worst the support is the worst!!! so guys cheer up sprint will get 2 together they get better every year who remember`s 5 years ago with them i do !!!!!!!!!! ok peace,people

I guess we are all in the same boat. The a500 rocks looks great, paid too much but does that really matter at this point? Maybe someone can answer some of these wwuations, I know that everyone who actually works for SprintPCS has no idea....why does my phone freeze and I have to turn it off and restart it? Why was the web content 1000 times better on the 2g phones, I can't check flights, get driving directions, use AIM, use Yahoo, use MSN, or do just about anything...are those not the features the guy on tv has been talking about for years on those commercials? Is the Internet supposed to be this slow? How do I know how maany megabytes I am using, so when we actually start paying for the stuff we know how much we are spending? Is there a possibly to downloand anything decent for these wallpapers or animated faces? The other country versions T100 and S100 have like the animated wallpapers, can we get these?

If anyone cxan answer any of these wuestions i would be grateful, please email me at btannerca@hotmail.com, thanks again....brad

customer service and tech support at sprint don't know anything. they're just there to charge you that 3 dollar fee and that's it ... even if they can't help you they still charge a fee. they have the wort service than all the other mobile providers. sprint sucks

People, why do you insist on being sprint customers when the rest of the world has chosen GSM. Omnipoint/Voicestream/T-Mobile led the pack and now AT&T and Cingular have learned their lesson. When are you going to stop being stobborn and join the most advanced wireless network in the world. Go GSM, GO GPRS

I agree that GSM and GPRS are the way to go. Unfortunately I live around Philadelphia where GSM & GPRS fall in the hands of T-Mobile. T-Mobile's coverage is less than adequate in the philly area. I had it for a year and tried it again recently and it hasn't improved. AT&T and Cingular still use TDMA in this area and data and wireless web sucks on both. Plus the phone choices for Cingular and AT&T is the worst. What choice do you have when faced with the selection. Not to mention that I was spending $150/mo for 1500 anytime minutes on a family plan with Cingular and switched to Sprint and now pay $89/mo for 2000 anytime minutes. The A500 rocks and vision is free for 3 months. I haven't had any problems with my passwords yet. I have seen web service become tempermental at times. But when it works it is excellent.

Please, Deb, tell me if you are still having problems. I was in your shoes...identical I tell you. I finally wrote to Mr. Levine, Sprint CEO. I got a response and I got my 3G service fixed (I was one with no icon just like you). I'd be glad to share my experience and hopefully help!

Ali: NO! It is still not working for me. Please tell me your secret. Email me at mcdeb@mcdeb.com. THANK YOU!

Sprint PCS customer service That is really a laugh. I am stuck with a 7 month old Sanyo 5150 that never worked right and finally quit working at all. Sprint CS people told me to take a hike because the warranty was void since the phone had gotten wet. Only problem is--THE PHONE HAS NEVER BEEN WET OR NEAR WATER! They just made that up so they could cheat me out of the $299 I paid for a phone which did not offer any of the features that Sprint promised it did, then quit working to even make and receive phone calls within 6 1/2 months of purchase. I was told by Sprint CS supervisor that since a regular CS had determined that the phone had been wet there was nothing she could do to reverse that decision and offered me a $25 on my account for a $299 faulty phone. I told her to keep her $25 bucks which was an insult to my intelligence. Sprint does indeed suck

I just bought a Samsung A500 from sprint a week ago and had no problems setting up my vision password, or had any problems browsing the web. AIM doesn't work because it's not gonna be like the old AIM on the old phones, it's gonna be a 3g version of AIM and they're still working on it. I'm wondering if you guys went to "manage your account" first before trying to get access to your vision username and password. The vision username and password that they gave you at first is sorta a temporarily thing unless you wanna keep it. Before you can make a new vision username and password you need to go to manage your account first then click on "my profile" then click on "view my settings and preference" and then click on where it says "create or change pcs vision user name & pcs vision password". It's kinda complicated at first but it'll be easy once you get use to it. If any of you need any help, just email me.

Hey everyone, I just went through all this to get my new phone up and running. (took a week and 4 hours on hold ) Ok so the deal is they have to manually sink your old wireless web account with the new vission account. Most of the CSR's have no clue that this is an issue so you have to get to the website tech support people and let then open a ticket. Call CS and after sitting on hold forever waiting for the first level of clueless support just tell then you want the vision technical support and let them know that you have no "change vision password icon on the website" they'll start a ticket for manual upgrade...

good luck,
P.S. Anyone else hate CLaire !!!!!!

First Time PCS VisionSM Sign-on Close
As a new PCS VisionSM customer, you need to create a PCS Vision Password so you can access applications like email, games and ringers.

The instructions below explain how to create this password and enable it on your Vision-enabled PCS Phone. Please keep this browser window open as you follow these instructions. You may also want to print it out for reference.

How to create a PCS Vision Password

Make sure your PCS Phone is turned on.

Return to the Customer Sign-on page on www.sprintpcs.com.

Sign on using the Manage your account box. Enter your PCS Phone Number and the account holder's password.*

*If you are the only person on your account, this is the password you established when you bought your phone. If you have multiple phones on your account, the first password established is the account-level password.

After signing on, click the My Profile icon at the top of your Home page.

Click the View my Settings & Preferences link.

Click Change PCS Vision User Name and PCS Vision Password. (This is found in the "Password & Access" section of the page.)

On the PCS Vision Password tab, follow the instructions for creating your password.

Important: Please do not change your PCS Vision User Name at this time.

After you receive confirmation that your password has been set on sprintpcs.com, you'll need to check that your password was successfully changed on your PCS Phone as well.

Turn on your PCS Phone and leave it on at least 10 minutes before proceeding. (Please note: It could take up to 2 hours for the password change to take effect on your phone.)

From the menu on your PCS Phone, choose Web. If you connect without receiving an error, your password has been successfully changed on your PCS Phone as well as on www.sprintpcs.com.

If you see an error message, follow these instructions:

If the error message is numbered 1012, select Cancel. Wait 30 minutes, then try the previous step again.

If the error indicates that your password may be incorrect, select OK. You should be given several options. Choose to "change" or "create" your password. Enter the case-sensitive password you created on sprintpcs.com and select OK. Your password should now be successfully changed on your PCS Phone. You should be able to go to Web without receiving an error.

I am not going to get sprint because I am hearing to much about them sucking bit time and srewing people.

Hi, i just got the service too and had similar problems with the password, etc. after hours on the phone, one tech claimed it wasn't working because i was probably using the phone within the 1st 4 hours after it was activated, a period i'm told when they send info to the phone. So they had to reset the whole thing and 4 hours later it was working ok. Was this all bs they told me? i dunno, but it works now

Sprint has to work on their site that's always down all th emoney the charge and get from their customers should cover that. We deserve better.

So glad to find this thread. So, I'm not the only one having these problems. Yes, CSR's and local store reps do not know anything about PCSVision technical details, holding time is hours. The problem is that they'll still give answers based on their assumption which are mostly incorrect or don't make technical sense. I returned A500 within a day of use once I found out that PCSVision is not for accessing WWW, but for purchasing ringers, games, and screensavers. The 'high speed' connection is a complete joke. That's why when you go to local stores, there is no access to web. 2G wireless web is still much better and much faster.

Same for T-Mobile. Not much web sites you can go to, including Yahoo. Web is mostly a T-Mobile store.

AT&T mMode seems to be better and faster, at least have a lot more access to web sites.

Ditto! The Samsung A500 looks TIGHT! The only downer I had with it is that most of the screensavers they offer suck. And really, what is up with the Sprint customer service?? I couldn't believe I was on hold for 20 minutes! It was sad b/c I was even able to brush my teeth in that duration. And yes, Claire is a vex!...Ahh the ways of new cell technology at its prime stage...

I was told that to access Yahoo sites, you need to setup the links in my Vault. I don't quite believe this. I've cancelled PCSVision. Can anyone help me by trying this and let me know on this thread ?

Thanks.

I finally got someone to help me with my a500. What I did was called sprint yeah I know claire sucks but hear me out it worked for me. Granted after calling and hearing three times that I have to go under my profile then view settings on my internet account. I told them I have waited long enough finally I spoke to a technical support person. She told me to take by battery off my phone, I gave her my pcs number and password. she then set up my vision password and I was in business. So try and talk to a tech person and have them do it over the phone.

I've had my a500 for less than a month with the same prob. Can log on at the comp, but not on phone. The tech I just talked to said that I probably have dif passwords all over their network. That in 24 hrs. I should have prob fixed. They are to make sure the same password is used throughout the network. Last nite they told me it would take 2 hrs., they would give me an unknown password and I'd be able to log on by pressing the browser button. Not even! So now this guy tells me that it'll be 24 more hrs. My wife has the same phone, same prob. I did the battery removal, nope. I'm getting tired of this.

This sounds like the EXACT SAME THING that has happened to me! I too own a Samsung a500 but the only thing different in my case is that I have a special employee plan that sprint offers. Now even though I have this "special" plan, I'm supposed to access everything just as a regular consumer plan, but alas. That is not the case. I have probably have talked to almost 10 different people. Ranging from your typical "representive" to an actual tech who's only response as to why I couldn't have the vision service was "I don't know." I for one was floored with their horrible customer service and the lack of trying to fix this. My only advice to you is... close your account and start a new one.

Thats what i had to do, cancell my account for about a month, and go back and start fresh again, I've had no problem with my a500 for two months now and works great....i have the same account # but a new # and was able to change my password with no problem..i even have web access from my house where i didnt before, great improvement on sprint...

I have been using Sprint PCS for 7 years their service alway been good, yes customer service can be a bit busy at some times but what big company isn't ( you idiots's). I have A500 its' a great phone, yes there are some web problems in it but they always get fixed later on, so stop crying you loosers. I called sprint CS and talked to Customer retention department and asked then why is it that new customer get the $100 rebates and I don't, so they credited my account for $100 so I can get my new phone(A500). So eat shit. Yea swith to other company you will deal with same crap, maybe not at the begining since the company maybe small but when the companies grow service usually goes down.

Peace out morons.

One thing I've noticed with SprintPCS.. it helps to talk to as many different people as possible.. some are more willing to help than others (perhaps they're just better trained) The other thing is that you can use things other reps tell you to help get something you want.. ie:

I bought a new phone today (the 4900) and couldn't get the instant rebate at the store because it's "only for new numbers" well I called Sprint right away, and they credited my account the $50 that I would have gotten anyway. Because the rep I talked to before I went and bought the new phone said I could get the rebate.

Well, I just got my phone (scp 4900) and to be honest im rather impressed. considering my last service was FreeUP and that was BS if i ever saw it. I've already found a way to get free ringtones too http://t1mmy.net/visiontool.html

check that out

as for aim, i'm not too happy i can't have it yet but I think i can survive..

quick question- after my 3 months, will i still have "unlimited vision" like my agreement says or will it be per Kb?

my bad, its www.t1mmy.net/visiontool.html

SprintPCS Vision is blind.First,they offered UNLIMITED Vision when they started.Well, first thing is that the "blind browsers" can't search through any URL.The alternative is to you the connection cable as a wireless modem and you might get between 28.8 - 52k.Then SprintPCS realized this and removed all of their connection kits from all of the store so what do you think so far? Well,first you need to ditch the VISION and keep the rest of the plan.Large groups of people mmight help them go bust!

Another A500 sob story.....purchased the phone for wireless laptop hookup. Worked fine for about two weeks, now all I get is CANT FIND MODEM....I have called Sprint and stayed on the line for hours with techs to no avail. I was told it was the USB cable, I bought a new one, same thing CANT FIND MODEM. I uninstalled....installed...uninstalled...installed the software til my fingers have blisters on them....and no one at sprint seems to know what the real problem is.....or they arent admitting it. I guess they do not want to have a recall on the phones but mine is going BACK!!

Just got my A500 the other day. Very nice - I likei t a lot. I'm eager for the new version of AIM to come out.

I also had problems with PCS Vision User/Pass at first. Finally, on the website, I went to the main page first (I think this makes a difference) and clicked the 'Settings and Preferences' link. Then there was a page to set/change my account password and a separate thing to set my PCS Vision password. It didn't ask for an old password even though I had used Wireless Web on my last phone. So I just entered a new password, then had my phone ask me for the password (which you can make it do only the first time for convenience), and then I was on the web. Very schweet.

DannyD

Hello everybody - can anyone assist me on this issue.

I have a Samsung N400 (new silver/grey). Here is my phone information settings.

SPR DBTM: 10017 (recently updated)
S: ES.N400 VH27
H: N400.09

it shows my phone number
it just says current user name ( but it is not displaying it my actual user name)

I called sprint pcs tech support SEVERAL TIMES / a day and they all keep tellin me the same stuff.

I go on pressing ##3282, press okay. And this shows up: FACTORY NAI does not support or view.

Also under greetings on my phone - if I pick user name choice - my old username id will show on the screen but my new user name id seemed not have been uploaded to my phone.

When I try to connect to the web - I get this message:

Error 67: Registration failure your username and or /password maybe incorrect.

I have posted this message on a few boards now.

I would really appreciate it if someon ewho had this problem before please email me his/her solution to this known problem.

Just in case nobody knows, this problem (the password/preferences page for older 2G customers adding 3G phones to their accounts) is now an admitted problem. SprintPCS now runs a script every Thursday that is supposed to update the web pages for those customers with our problem. Try calling them about it again, if yours is still messed up.

Greg

Wow.. I just got my phone last night and am disappointed to say the least that people have been having this problem since august and it still hasn't been properly fixed. Other than this, my dealings with Sprint PCS customer service have been just fine. The guy I just talked to (from "Vision Tech Support" [and the quotes are there for a reason]) I actually think was dislexic.. He was trying to give me the toll-free number to the Tech department to call from my landline phone and he gave me "1-888-221-2747" which is a slightly modified *2's "1-888-211-4727" and i tried messin with the number orders and not a single one of those numbers works except for the *2 one. I came from 2G too, I think i might try calling back and maybe teaching them how to fix my phone instead of them trying their stupid shit that doesn't work. Very glad to have found this thread, and it's actually current! Thanks McDeb.. and for anyone who wonders I will probably stick with sprint because other than this stupid 1012 error thing my dealings with them have been pretty much just fine.

Quick update: I just called and tried to explain it to a "Vision Tech" and he basically told me the same thing and to wait 6 hours. I asked for the supervisor, and after a relatively short hold I was put on with a supervisor named "Mark".. I explained to him how I had been reading the forums and he told me not to believe everything I read, but basically told me that what they are doing is what we are talking about here (the 2g-3g thing).. He said I am going through re-provisioning, hopefully I wont have to do that a few timse like others seem to have... Mark gave me a 10$ service credit (another free month! hope it works!) and told me that if it didn't work within 4 hours (it's 8:10pm and he said if it's not working by midnight to call back to ensure I get them before the tech desk closes) to call back. Sorry if I'm wasting board space, I'll make a final update when the conflict is resolved to let everyone know what happened. While I'm not particularly impressed with the techs tonight, I was rather pleased with their supervisor, so I'm still Sprint as long as no more little mishaps like this happen. Good luck to all!

1. The phone overheats when you have it charging AND use the phone. That's what will cause it to shut off randomly. Drain the battery (by talking or just leave the screen backlight on a lot), then turn it off and charge it completely. Repeat 3 times and your problems will go away...just don't charge and use at the same time anymore.

2. There are additional settings that you can access by pressing the volume button (on the side of the phone) repeatedly while turning it on, until the music plays. Does anyone know what all the settings are or have a full manual?

I have a Sanyo4900 software ver. 1.047SP SprintPCS online has activated my service for software version 1.056SP. Now I will have to wait up tp 7 days for the correction to be made meanwhile I am out of a phone. I keep entering ##01452, instead of service menu my phone powers off, does any one know servie menu code for 1.047SP version?

Actually everything works on my scp-4900 except email and messaging

I'm on my second a500 phone in just 3 months. The first kept randomly shutting off, so Sprint sent me a new replacement. Now this 2nd new phone is now doing the same thing. When I'm in and out of a service area, the phone shuts off by itself. I actually had it in my hands and watched it do this. The phone is usually in my pocket when this happens, and I don't realize it until hours later.

Has anyone else experienced this? It has happened to me both in Boston and Minneapolis. I use the phone for business and have travelled with it.

I have had the same problem with my phone shutting off at odd times. It mainly does seem to happen when my phone is in my pocket, when I am in and out of a service area. I don't think it has ever occured when my phone way lying on my desk or when it was charging.

I haven't compained to Sprint because I:
1) didn't want to wait on hold for 30 minutes
2) thought I may have been inadvertantly pressing the volume button on the side of the phone for long periods of time while it was in my pocket - and maybe this was causing it to shut off.

If anyone knows the true casue of this, I'd love to get a definative answer.

My A500 just started acting up. I can't get incoming calls and it doesn't notify me of voicemails. I can make outgoing, use vision and even call customer service but no incoming. I beleive its a sprint issue not my phone but they say other wise.

Well, after reading all of this, I might change my mind about getting the A500. I had an A460, and absolutely loathed the fact that it didn't have a plain-jane ringer (is ONE too much to ask?). I might be wasting space as a previous poster said of himself, but does anyone know if the A500 has those same ringers (feel free to email me)??? I know for a fact that the N400 does and after it was constantly getting stuck in speakerphone mode, it went back to the store also. So many issues, so little internet space. My dealings with the CS are bittersweet. I had the worst day with them today which involved my service being terminated and re-established (their mistake). At the end of the line of useless techs, I got a lady that not only got my service back on, but removed the $150 early termination fee AND removed the pro-rated amount of $26....anyway, sorry for the rant, just been looking for a board this clear for a long time. Thanks for your reading time.

I PURCHASED AN A500 ABOUT A WEEK AGO. THE PHONE LOOKS GREAT AND HAS NICE FEATURES. I HAVE NOT HAD ANY PASSWORD PROBLEMS; BUT SLOW SEARCH PROBLEMS. THE PHONE HAS THE WORST LIST OF PRE-SET RINGERS I HAVE EVER HEARD. I HAVE DOWN LOADED ABOUT TWENTY RINGERS FOR MY SATISFACTION. CUSTOMER SERVICE IS NOT A PROBLEM IN ILLINOIS. YOU CAN TALK TO A LIVE REPRESENTATIVE. I HAVE ALSO BEEN ABLE TO DOWNLOAD SATISFYING SCREENSAVERS ALSO. THE STANDARD BATTERY IS NOT GOOD; BUT THE FREE ONE SHOULD DO THE TRICK. THE PROBLEM IS THE RINGERS RING LOW. THE PHONE HAS FROZE UP A COUPLE OF TIMES. I HAD TO TURN THE PHONE OFF DISCONNECT THE BATTERY, AND POWER THE PHONE BACK UP.I BOUGHT THE OPTIONAL DIGITAL CAMERA. I HAVE BEEN ABLE TO E MAIL PICTURES WITH NO PROBLEM. MY PHONE HAS NEVER TURNED OFF UNLESS I TURNED IT OFF. OVERALL I AM SATISFIED WITH THE PHONE SO FAR. IF ANY PROBLEMS OCCUR I WILL WRITE BACK.

FYI -- I found out about a firmware update for the Samsung A460 a few months ago. I went into a Sprint store and requested this update, and now my A460 has two normal ringtones! There is a firmware update available for the A500 that does the same thing; if you have not obtained this update already and wish to have normal ringtones, go to a local Sprint store and request it (warning: it takes them about 30 minutes to perform the update).

Just got my a500 and have been trying to access the web. NO luck so far. Did the password change. Every time I try to connect I get the message "No content is available to be displayed" Any ideas on how to get on the web?
Thanks!

Well, I just activated my N400, and it works great, didn't like Sprint's Web Content so I changed the home page to one of my own hosts... Ta Dum, all better! Now just to find applets the phone likes...